Refund and Returns Policy

At IT Vision Solutions, we strive to provide the highest quality of services to our clients, ensuring timely and successful project completion. However, we understand that unforeseen circumstances may arise, leading to delays or other challenges. This Refund Policy outlines the terms under which refunds may be issued, focusing on maintaining fairness and mutual understanding.

Scope of the Refund Policy

This Refund Policy applies to all clients who engage IT Vision Solutions for software development, ERP implementation, and other related services. It covers the conditions under which a refund may be requested and granted.

Refund Eligibility

• Advance Payments:

  • Clients may be eligible for a refund of advance payments made if IT Vision Solutions is unable to complete the project within the agreed-upon timeline.

• Project Completion Failure:

  • If IT Vision Solutions fails to complete the implementation of the project within the specified timeframe due to reasons within our control, the client may request a refund of the advance amount.

• Mutual Agreement:

  • Refunds will be processed only after a mutual agreement is reached between IT Vision Solutions and the client. Both parties must agree on the conditions and amount of the refund.

Conditions for Refund

• Refund Requests:

  • Clients must submit a formal refund request in writing, detailing the reasons for the request and the specific project milestones that were not met.

• Assessment and Review:

  • Upon receiving a refund request, IT Vision Solutions will conduct a thorough review of the project to assess the reasons for the delay or failure to complete the project.
  • Both parties will engage in open and transparent communication to reach a fair and reasonable conclusion.

• Exclusions:

  • Refunds will not be granted if the delay or failure to complete the project is due to factors beyond the control of IT Vision Solutions, such as:
    • Client-induced delays (e.g., delayed feedback, changes in project scope).
    • Force majeure events (e.g., natural disasters, government actions).
    • Any other unforeseen circumstances that impact the project timeline.

Refund Amount

• Calculation of Refund:

  • The refund amount will be determined based on the portion of the project that was completed up to the point of the refund request.
  • If a significant portion of the project has been completed, IT Vision Solutions may deduct a reasonable amount for the work already performed.

• Partial Refunds:

  • In some cases, a partial refund may be issued if both parties agree that only a portion of the advance payment is refundable.

Refund Process

• Timeline:

  • Once a refund agreement is reached, IT Vision Solutions will process the refund within 30 business days.
  • The refund will be issued through the same payment method used for the original advance payment unless otherwise agreed upon.

• Documentation:

  • A written agreement outlining the refund terms, amount, and payment method will be provided to the client for their records.

Dispute Resolution

• Mutual Resolution:

  • IT Vision Solutions is committed to resolving any refund-related disputes through mutual understanding and good faith negotiations.

• Mediation:

  • If a resolution cannot be reached through direct negotiations, both parties may agree to seek mediation or arbitration to resolve the dispute.

Changes to this Policy

• Policy Updates:
  • IT Vision Solutions reserves the right to update this Refund Policy from time to time. Clients will be notified of any significant changes, and the latest version will be made available on our website.